FAQs

Browse our most frequently asked questions list below to learn everything you need to know!

Yes. Inflatable Event Professionals inflatables are constructed with quality and safety in mind! All of Inflatable Event Professionals units are constructed from commercial grade 18 to 21 oz. vinyl, with double stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.

After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness. We are committed to making sure that your children are playing in a clean, well maintained and safe environment.  

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. You must provide a water hose that will reach the setup area.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

The best location will be an open, flat (nothing more than an 8-inch difference in height from one end to the other), grassy area with no overhead trees or power lines. We will use stakes & sandbags on grass to secure the Inflatable. If we are setting up on concrete or a black top, sandbags will be used.

The site should be cleared of large debris, sharp sticks, stones and animal waste. Residential sprinkler system should be in the off position especially if the unit will remain on property overnight. No units can be set up on an unprepared site location. If the site preparation needs to be completed by our employees, there will be site preparation fee starting at $25.00 (depending on the severity of the cleanup).
Inflatable Event Professionals is not liable for any damage done to sprinkler systems; customer will be responsible for letting our Drivers know where they are to avoid any damage. For overnight rentals sprinkler systems must be turned off to avoid water damage to our equipment. Please don’t water your lawn 48 hours prior to the set-up time.
We will set up on grass, dirt, concrete and asphalt. We will not set up on rocks, wood chips or mulched areas. If possible, all inflatables and tents will be staked in the ground for safety. If staking is not possible, additional sandbags will be used in lieu of stakes. Set-up location and conditions are the responsibility of the customer and must be identified upon placing a rental reservation and cannot be modified once the driver has left the warehouse. IEP Inflatable Event Professionals Is not responsible for damage to underground cabling and/or utilities.
Our delivery staff will need to stake/anchor the inflatable/games into your ground using 18 – 24-inch anchors. it is advised that you contact your local utility company at least 4 days before we come out, to survey & mark your utility lines before we stake our inflatables into your ground. You can go towww.callbeforeyoudig.org. or call 811 to speak with your local utility company and set up an appointment. It is a free service offered by your local utility company. Inflatable Event Professionals cannot be responsible if our anchors/stakes puncture’s your underground utilities. It is the homeowner’s responsibility to know where underground pipes and utilities are located and to show us at the time of installation.
The Inflatable has a fan that plugs into a standard GFCI electrical outlet. The Blower/Fan units high output ensures proper firmness for the Bounce House. The Inflatable must be placed within 75 feet of this outlet and requires a dedicated circuit that has nothing else running on it.
Please note the space required for each bounce house (listed on our website) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bounce houses need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each bounce house include the space needed for stakes etc. Our inflatables need to be set up on a flat surface. If you have stairs, a tiered or sloped yard, please call our office to discuss options for setup.
Kids of similar sizes must bounce together – It is important not to let your 3-year-old bounce with your 10-year-old and their friends. It has been our experience that teenagers and 10-year-old boys are not the most careful of creatures; and we do not want your little ones to get injured. Each unit has individual requirements regarding the number of bouncers allowed and weight limits and is listed on our website.
Please refer to all instructions and guidelines listed on the paperwork that comes along with your rental contract. We also provide a Customer Reference book for each rental that contains a copy of your rental agreement, a copy of the safety rules, extreme weather instructions and a copy of our Safety permit from the State of Washington. The reference book is dropped off with the bouncer and is picked up with the unit at the end of the event. It is important that all users follow the rules and instructions listed on the agreement and in the Customer Reference Book.
Absolutely. We are insured and able to provide our customers with a certificate of insurance. If you need to be added to our certificate as an additional insured, there may be an additional charge for this service. We need 5 days advanced notice if you need to be added to our insurance policy.
Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18’-20’) to accommodate most inflatables although we have some shorter units. The inflatable cannot be set up near hot lights, fire prevention equipment, air conditioning vents, or any fire hazard. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.
The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. We use 18 to 24 inch stakes to anchor our inflatable units to the ground. Please verify with the park if stakes are allowed or let us know that sandbags will have to be used to anchor the units. An electrical outlet must be available within 75 feet of the party site. If no electricity is available, a generator will be required. We do have generators available for rent in our party supply section. If proof of insurance is required, please allow 5 business days for processing requests. For your convenience all of Pierce County parks as currently listed on our insurance policy as additional insureds. For delivery to all parks there is a Park Fee of $150.00 that will be added to your order. Requests for Park setups require a credit card deposit and a copy of your photo ID to be received prior to the setup of your event.
The unit will start to deflate when there is a loss of electrical power. Should this happen it is important to stay calm. The individual(s) supervising the event should help all users safely but quickly exit the unit. Once everyone has exited check to see if the power to the blower has been interrupted and make sure the power switch on the blower is in the “ON” position. Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker. Immediately call our office at 501-239-5218 with any concerns regarding personnel or equipment.

Accordion Content

Unfortunately, the answer is no. To properly ensure the safety of your guests and our equipment we need to be able to verify the safety of the equipment. You will be required to rent one of our generators if a generator is needed.

Still have questions?

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